Customer Support
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At Pivot Trade Services, we’re dedicated to providing fast, reliable, and professional support for all your electrical, solar, battery, heating, and cooling needs. Whether you have questions about your booking, service, or warranty, our team is here to assist you.
How to Contact Us
Phone: 1300 748 688
Email: info@pivottradeservices.com.au
Business Hours: Monday – Friday, 8:00 AM – 6:00 PM
Location: Melbourne, Victoria, Australia
For urgent on-site issues, please call us directly for the fastest response.
Support Topics
1. Service Bookings
To book or reschedule a service, contact us via phone or email.
Please provide your customer name, address, and booking reference (if available) for faster assistance.
2. Quotes & Invoices
For questions about quotes, invoices, or promo vouchers, refer to your Quote & Invoice Disclaimer.
Any billing discrepancies will be addressed promptly once reported to our support team.
3. Warranty & Repairs
All services come with a 12-month workmanship guarantee.
Manufacturer warranties for materials are honored according to supplier terms.
To lodge a warranty claim, please provide proof of service and a brief description of the issue.
4. Technical Advice
We provide general advice regarding your systems and equipment.
For detailed technical, electrical, or solar system guidance, we recommend scheduling an on-site consultation.
5. Feedback & Complaints
Your satisfaction is our priority.
If you are unsatisfied with a service, contact us immediately.
All complaints are handled according to our Customer Complaint Management Process and in compliance with the Australian Consumer Law (ACL).
Frequently Asked Questions (FAQs)
Q: Can I change my service date?
A: Yes. Please contact us at least 24 hours in advance to reschedule.
Q: Do you provide emergency services?
A: Yes, we offer urgent support for electrical and HVAC emergencies—call us immediately.
Q: How do I claim my $60 voucher?
A: Mention it at the time of booking. Minimum spend and other terms apply. Full details are available in the promo terms.
Additional Notes
All services are subject to our Terms of Trade.
Consumer rights under the Australian Consumer Law (ACL) apply.