Terms and Conditions

Welcome to Pivot Trade Services ("we", "us", "our"). These Terms and Conditions ("Terms") govern your use of our website, www.pivottradeservices.com.au ("Website"). By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Website.

Pivot Trade Services is an Australian-owned business located at 11/23-25 Jordan Close, Altona VIC 3018, providing electrical, solar, battery, hot water, heating and cooling services to residential and commercial clients in Melbourne, Victoria.

You agree to use our Website for lawful purposes only. You must not:

We reserve the right to suspend or terminate your access to the Website if you breach these Terms.

While we aim to ensure that information on our Website is accurate and up to date, we do not guarantee that all details, including service descriptions, pricing or availability, are error-free. We reserve the right to modify, update or discontinue any service or information at any time without notice.

All service quotes provided via our Website or by our team are estimates only unless otherwise stated in writing. A booking or quote confirmation does not constitute a legally binding agreement until accepted and scheduled by Pivot Trade Services.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms limits your statutory rights under the ACL.

Payment terms will be provided at the time of booking or invoicing. If a deposit or prepayment is required, this will be clearly stated. Refunds are provided in accordance with the Australian Consumer Law and our Service Agreement terms where applicable.

All content on our Website, including text, images, graphics, logos and layout, is owned by or licensed to Pivot Trade Services. You may not reproduce, distribute or modify any content without our prior written permission.

To the maximum extent permitted by law, Pivot Trade Services and its employees will not be liable for any indirect, incidental or consequential loss arising from your use of our Website or reliance on its content. We do not guarantee that the Website will be error-free or continuously available.

Our Website may contain links to third-party websites for your convenience. We are not responsible for the content or privacy practices of those sites and do not endorse them.

We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please refer to our Privacy Policy for details on how we collect, use and store personal data.

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

We may update these Terms from time to time by posting the revised version on our Website. The updated Terms will apply from the date they are posted.

If you have any questions about these Terms, please contact us at: