Terms and Conditions

1. Introduction

Welcome to Pivot Trade Services (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website, www.pivottradeservices.com.au (“Website”). By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Website.

2. About Us

Pivot Trade Services is an Australian-owned business located at 11/23-25 Jordan Close, Altona VIC 3018, providing electrical, solar, battery, heating, and cooling services to residential and commercial clients in Melbourne, Victoria.

3. Use of Our Website

You agree to use our Website for lawful purposes only. You must not:

Engage in any activity that interferes with or disrupts the Website or its servers.

Attempt to gain unauthorised access to any part of the Website or related systems.

Use our content for any commercial purpose without written consent.

We reserve the right to suspend or terminate your access to the Website if you breach these Terms.

4. Service Information

While we aim to ensure that information on our Website is accurate and up to date, we do not guarantee that all details, including service descriptions, pricing, or availability, are error-free. We reserve the right to modify, update, or discontinue any service or information at any time without notice.

5. Quotes and Bookings

All service quotes provided via our Website or by our team are estimates only unless otherwise stated in writing. A booking or quote confirmation does not constitute a legally binding agreement until accepted and scheduled by Pivot Trade Services.

6. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms limits your statutory rights under the ACL.

7. Payments and Refunds

Payment terms will be provided at the time of booking or invoicing.
If a deposit or prepayment is required, this will be clearly stated.
Refunds are provided in accordance with the Australian Consumer Law and our Service Agreement terms (where applicable).

8. Intellectual Property

All content on our Website, including text, images, graphics, logos, and layout, is owned by or licensed to Pivot Trade Services. You may not reproduce, distribute, or modify any content without our prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Pivot Trade Services and its employees will not be liable for any indirect, incidental, or consequential loss arising from your use of our Website or reliance on its content.

We do not guarantee that the Website will be error-free or continuously available.

10. Links to Other Websites

Our Website may contain links to third-party websites for your convenience. We are not responsible for the content or privacy practices of those sites and do not endorse them.

11. Privacy

We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please refer to our Privacy Policy (to be published separately) for details on how we collect, use, and store personal data.

12. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

13. Changes to These Terms

We may update these Terms from time to time by posting the revised version on our Website. The updated Terms will apply from the date they are posted.

14. Contact Us

If you have any questions about these Terms, please contact us at:
Pivot Trade Services
Email: info@pivottradeservices.com.au

11/23-25 Jordan Close, Altona VIC 3018

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Phone

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