Last updated 20 May 2026
Privacy Policy
The short answer
Pivot Trade Services collects personal information such as name, address, contact details, property details and billing information in order to quote and deliver electrical, solar, battery, hot water and HVAC work. Information is handled under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It is not sold or rented to third parties. Customers may request access to or correction of their information by contacting info@pivottradeservices.com.au.
1. Introduction
Pivot Trade Services ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, contact us, or use our services.
2. Information we collect
We may collect the following types of personal information:
- Your name, address, email address and phone number
- Property details relevant to the services we provide, such as the installation site address
- Billing and payment details
- Any information you provide through online forms or when contacting us
We may also automatically collect technical data such as your IP address, browser type and usage data when you visit our website.
3. How we collect information
We collect personal information:
- Directly from you, for example when you request a quote, make a booking or contact us
- Through our website and social media pages
- From third parties with your consent, such as referral partners or suppliers
4. How we use your information
We use your personal information to:
- Provide and manage our electrical, solar, battery, hot water, heating and cooling services
- Respond to enquiries and provide quotes
- Process payments and issue invoices
- Communicate with you regarding appointments, maintenance or updates
- Improve our website and customer experience
- Comply with legal obligations
We will not sell or rent your personal information to third parties.
5. Disclosure of personal information
We may share your information with:
- Our employees, contractors and service providers assisting us in delivering our services
- Payment processors, IT providers and marketing platforms used by our business
- Regulatory authorities or law enforcement where required by law
Wherever possible, we ensure third parties handle your data securely and in accordance with privacy laws.
6. Data security
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. This includes the use of secure servers, restricted access and data encryption where appropriate.
7. Access and correction
You have the right to request access to or correction of your personal information. To do so, please contact us using the details below. We will respond within a reasonable timeframe.
8. Cookies and analytics
Our website may use cookies and analytics tools such as Google Analytics to collect non-identifying information about visitors. You can disable cookies in your browser settings, though some website features may not function properly.
9. Links to other websites
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Pivot Trade Services
Phone: 0401 500 446 or 1300 748 688
Email: info@pivottradeservices.com.au
11/23-25 Jordan Close, Altona VIC 3018