0401 500 446 · 1300 748 688 · info@pivottradeservices.com.au
Contact Pivot Trade Services
The fastest way to get an answer is to ring. 0401 500 446 goes to the mobile and 1300 748 688 is the landline, and either one reaches someone who can tell you whether we can get to you this week. Email info@pivottradeservices.com.au works well for quote requests where you can attach photos, and a photo of the inside of your switchboard is the single most useful thing you can send us.
The short answer
You can reach Pivot Trade Services on 0401 500 446 or 1300 748 688, or email info@pivottradeservices.com.au. The workshop is at 11/23-25 Jordan Close, Altona VIC 3018. Office hours are Monday to Friday 7:30am to 5:30pm and Saturday 10am to 5pm, closed Sunday. Quotes for installation work are free and site specific across Melbourne’s western suburbs. Live electrical faults are attended as emergency callouts outside those hours.
Call us
0401 500 446
1300 748 688
info@pivottradeservices.com.au
Workshop
11/23-25 Jordan Close
Altona VIC 3018
Hours
Mon to Fri 7:30am to 5:30pm
Sat 10am to 5pm
Calls during business hours are usually answered on the spot, messages left after hours are returned the next working morning, and written quotes for installation work generally follow within two to three business days of the site visit.
What are you contacting us about
Four ways this usually starts
Something is wrong right now
Burning smell from a board or outlet, sparking, a switchboard hot to touch, water into electrical equipment, or a breaker that trips again the moment you reset it. Call, do not email, and leave the affected circuit switched off. First check whether your neighbours also have no power, because a street-wide outage is a Powercor or Jemena job rather than ours.
Something needs fixing this week
A dead circuit, nuisance tripping, flickering lights, a hot water service that has stopped, an air conditioner that will not start, or a failed smoke alarm. These are booked as service calls, usually within a few days, and priced hourly at $90 to $160 plus materials because the extent of the work is genuinely unknown until the cover comes off.
You want a quote for an install
Solar, a battery, heat pump hot water, a split system or ducted, an EV charger or a switchboard upgrade. These are free, site specific and scheduled at a time that suits. Bring a recent electricity bill showing daily kWh usage and your current feed-in rate, and we will size the job against real numbers rather than averages.
You are planning ahead
A renovation, a car arriving next year, a gas appliance you know is on borrowed time, or a general question about what order to do things in. There is no cost to that conversation, and getting the sequence right at the planning stage saves considerably more than any discount on a single product.
Emergencies
We attend live electrical faults outside normal hours. If a circuit has tripped and will not hold, leave it off and phone 0401 500 446 rather than resetting it repeatedly, because that is how a fault becomes a fire.
Call 0401 500 446Licensed and accredited work by a local team. Read about Pivot Trade Services or see recent jobs across the western suburbs.
Answers
Frequently asked questions
For urgent electrical faults in the bayside pocket around Altona, Seaholme, Altona North and Altona Meadows, same-day attendance is often possible because we are a few kilometres away. Service calls further out are typically booked within a few days. Scheduled installations such as solar, batteries and ducted systems run to a longer lead time, which we confirm with the quote.
For repair and diagnostic work we charge for the time on site, at $90 to $160 an hour plus materials, and we tell you the rate before we attend. For installation quotes such as solar, batteries, hot water, air conditioning or a switchboard upgrade, the site visit and the written quote are free. If you are unsure which category your job falls into, ask on the phone and we will tell you.
Installation quotes are free and site specific. We look at the switchboard, the meter box and the actual cable route before pricing anything, then send an itemised written quote showing equipment, labour and any rebate applied separately. That normally arrives within two to three business days of the visit. Quotes hold for a set period noted on the document, since equipment pricing and incentive values move.
From our Altona base we regularly cover Altona North, Altona Meadows, Seaholme, Williamstown, Point Cook, Werribee, Hoppers Crossing, Laverton, Footscray, Yarraville, Newport, Spotswood, Sunshine, Sunshine North, Braybrook and Maidstone. Scheduled installs travel further than service calls, so if you are just outside that footprint it is worth a phone call rather than an assumption.
Office hours are Monday to Friday 7:30am to 5:30pm and Saturday 10am to 5pm, with Sunday closed. Bookings can be made by email at any time and we respond the next working morning. Genuine emergencies involving a live electrical fault are attended outside those hours, and after-hours attendance is charged at a higher rate, which we confirm before we come out.