Privacy Policy
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1. Introduction
Pivot Trade Services (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our services.
2. Information We Collect
We may collect the following types of personal information:
Your name, address, email address, and phone number
Property details relevant to the services we provide (e.g. solar installation site address)
Billing and payment details
Any information you provide through online forms or when contacting us
We may also automatically collect technical data such as your IP address, browser type, and usage data when you visit our website.
3. How We Collect Information
We collect personal information:
Directly from you (e.g. when you request a quote, make a booking, or contact us)
Through our website and social media pages
From third parties with your consent (e.g. referral partners or suppliers)
4. How We Use Your Information
We use your personal information to:
Provide and manage our electrical, solar, battery, heating, and cooling services
Respond to enquiries and provide quotes
Process payments and issue invoices
Communicate with you regarding appointments, maintenance, or updates
Improve our website and customer experience
Comply with legal obligations
We will not sell or rent your personal information to third parties.
5. Disclosure of Personal Information
We may share your information with:
Our employees, contractors, and service providers assisting us in delivering our services
Payment processors, IT providers, and marketing platforms used by our business
Regulatory authorities or law enforcement where required by law
Whenever possible, we ensure third parties handle your data securely and in accordance with privacy laws.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.
This includes the use of secure servers, restricted access, and data encryption where appropriate.
7. Access and Correction
You have the right to request access to or correction of your personal information.
To do so, please contact us using the details below. We will respond within a reasonable timeframe.
8. Cookies and Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to collect non-identifying information about visitors.
You can disable cookies in your browser settings, though some website features may not function properly.
9. Links to Other Websites
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Pivot Trade Services
Email: info@pivottradeservices.com.au
Melbourne, Victoria, Australia